Why Survey Because there is no better way to find those invaluable and elusive numbers we call metrics nor to determine which organizations would be best to model one of your own processes after. Using information collected from a survey the member will have the data to determine Best-In-Class performance indicators (metrics) to see where their organization fits within its own industry as well as dissimilar industries. The member will also have the ability to quickly identify Best Practices. Then by having this knowledge, effectively set improvement targets and goals. The member may even find out that a process that was thought to be substandard is actually above industry standards. Nothing worse than benchmarking the wrong process! You can learn a lot about your organization by comparing your data against other organizations. Running a TBE electronic survey is the best way to get that data. With TBE Surveyor you can: Obtain TRUE performance metrics NOW. By using TBE Surveyor, you get responses from organizations NOW while the data is still fresh and because your survey collects information about the person/organization filling out the survey, you can slice & dice responses by type of industry, country, size of organization and virtually any conceivable way you want. Easily and cost effectively collect data from a worldwide business community. You provide TBE the questions in any format (paper, email, etc) and TBE does the rest. In order to collect effective and usable data, you need at least 40 companies to provide data. Based on the normal response rate for fax, telephone and mailed in surveys is about 2 percent, you would need to contact 2,000 organizations! This consumes you, your staff and a whole lot of time. Now, by placing your survey in TBE's Surveyor, you only have to contact one organization, TBE. TBE will then send invitations to more than 27,000 business professionals. TBE accumulates the answers to your questions in a database that you can run reports from and use to import into any spreadsheet program for further analysis. This proactive survey methodology (push) is many times more effective than the old wait-n-see method. Don't worry, you won't be contacted by thousands. We do the legwork for you. With the data in a database all you do is analyze the information collected from the database using standard tools such as Microsoft Excel or any other spreadsheet program. You will have the ability to learn which organizations do it best and why, what the industry average is, and you will be able to determine how you compared with others in and outside of your industry. In addition, with each response stored in your database you will have access to the person who completed your survey by email, phone or fax in case you want to follow up with the person. Very nice. Determine what industry and what organizations are the best performers for your particular process. One of the biggest mistakes in benchmarking is when an organization limits its audience to only organizations in the same industry. This is commonly referred to as "tunnel vision". You need to look outside the box. Take the case of Marriott Hotels benchmarking the Hospital Emergency Room admittance process to learn how to speed up their own guest check-in process. Or Southwest Airlines benchmarking Indianapolis 500 racing team pit crews to learn how to best get a vehicle in and out in the shortest and safest manner possible. These and thousands of other organizations learned by benchmarking outside their industry. Running your survey to an open-industry audience will capture those little surprises that we call "hidden gems". Besides, you've already been watching your competitor and others in you industry for years. Time to start looking for those BIG gains rather than the incremental ones. How Let's say for example you want to collect responses from at least 200 organizations, any industry and anywhere in the world. And, you want answers to your questions within a week. Here's what we need from you: A copy of your survey questions either attached to an E-mail, faxed or mailed in to TBE. An introduction letter that you write explaining to potential participants the nature of the survey, how the information will be treated (you won't disclose participating company names, etc), and when and how you intend to communicate the results back to those who partake in your survey. After we review your questionnaire and respond with a cost, you make payment. Here's what you get: We convert your Questionnaire and Introduction Letter to Internet browser and database engine programming languages while retaining your original visual format. We build a database to store all responses. We showcase your survey at the top of TBE's Surveyor Menu (more than 100,000 visitors a month !). We send out survey invitations to 27,000+ prospective participants. We capture all survey responses into a database. We will run your survey for 30 days. We will back-up your survey and responses daily. We will give you a copy of the database contents in virtually any standard database or spreadsheet format you wish. The data you receive will include all contact information for the individual who responded to your survey. Invite other industry specific associations to promote your survey. Your survey can contain any combination of question types such as: Multiple choice, select one only, drop down lists, checkboxes, free form text. Cost The typical survey contains a mix of 14 questions and on the average will cost between $350 and $500 to have run. Surveys typically receive 175+ responses within a few days. Cost per response about $3 each. Now that's value!
Using information collected from a survey the member will have the data to determine Best-In-Class performance indicators (metrics) to see where their organization fits within its own industry as well as dissimilar industries. The member will also have the ability to quickly identify Best Practices. Then by having this knowledge, effectively set improvement targets and goals. The member may even find out that a process that was thought to be substandard is actually above industry standards. Nothing worse than benchmarking the wrong process!
You can learn a lot about your organization by comparing your data against other organizations. Running a TBE electronic survey is the best way to get that data.
With TBE Surveyor you can:
Now, by placing your survey in TBE's Surveyor, you only have to contact one organization, TBE. TBE will then send invitations to more than 27,000 business professionals. TBE accumulates the answers to your questions in a database that you can run reports from and use to import into any spreadsheet program for further analysis. This proactive survey methodology (push) is many times more effective than the old wait-n-see method. Don't worry, you won't be contacted by thousands. We do the legwork for you. With the data in a database all you do is analyze the information collected from the database using standard tools such as Microsoft Excel or any other spreadsheet program. You will have the ability to learn which organizations do it best and why, what the industry average is, and you will be able to determine how you compared with others in and outside of your industry. In addition, with each response stored in your database you will have access to the person who completed your survey by email, phone or fax in case you want to follow up with the person. Very nice.
Running your survey to an open-industry audience will capture those little surprises that we call "hidden gems". Besides, you've already been watching your competitor and others in you industry for years. Time to start looking for those BIG gains rather than the incremental ones.
How Let's say for example you want to collect responses from at least 200 organizations, any industry and anywhere in the world. And, you want answers to your questions within a week. Here's what we need from you: A copy of your survey questions either attached to an E-mail, faxed or mailed in to TBE. An introduction letter that you write explaining to potential participants the nature of the survey, how the information will be treated (you won't disclose participating company names, etc), and when and how you intend to communicate the results back to those who partake in your survey. After we review your questionnaire and respond with a cost, you make payment. Here's what you get: We convert your Questionnaire and Introduction Letter to Internet browser and database engine programming languages while retaining your original visual format. We build a database to store all responses. We showcase your survey at the top of TBE's Surveyor Menu (more than 100,000 visitors a month !). We send out survey invitations to 27,000+ prospective participants. We capture all survey responses into a database. We will run your survey for 30 days. We will back-up your survey and responses daily. We will give you a copy of the database contents in virtually any standard database or spreadsheet format you wish. The data you receive will include all contact information for the individual who responded to your survey. Invite other industry specific associations to promote your survey. Your survey can contain any combination of question types such as: Multiple choice, select one only, drop down lists, checkboxes, free form text. Cost
Cost
Naturally, the cost of running your survey will vary and depend on a variety of conditions such as the number of questions, the number of possible answers for each question, and any other additional services or functionality you may need. But the general rule still applies... TBE can do it now and at a fraction of the cost from what other services would be willing to do. And, you'll start receiving responses immediately! Effective? Absolutely!
The Details... Cost quotes take approximately one day. We can usually have your survey up and running and all invitations out the door within 72 hours.
All we need from you is a copy of your survey by fax (1__831__662__9802) or attached to an E-mail (MS Word, Wordperfect, text, PowerPoint, or virtually any type of file will do) and sent to: and we'll reply back with a cost to run and a date we can launch. It's that simple.
So, if you've been wondering how to obtain metrics in a cost effective and timely manner, TBE's Surveyor is the perfect tool!
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